6+
Years of professional experience
I'm Charlyn — a Medical Virtual Assistant and Customer Support Specialist with 6+ years of experience helping US-based clinics, BPO teams, and healthcare organizations run smoothly.
Years of professional experience
Industries: Healthcare, BPO, Telecom
Remote-ready & HIPAA-compliant
Healthcare certifications earned
Open to new clients — Full-time or part-time remote roles welcome
I started my career in healthcare operations at Accenture, where I spent over 3 years processing prior authorizations for Medicare Part D — navigating complex insurance policies, coordinating between providers and pharmacies, and ensuring patients received the coverage they needed without unnecessary delays.
After building a strong foundation in the BPO industry — handling high-volume voice, email, and chat support for major telecommunications clients at TTEC and Transcom — I transitioned into freelance medical VA work, supporting multi-site healthcare clients with scheduling, EMR management, and insurance coordination.
What sets me apart is my combination of healthcare knowledge and call center discipline. I'm used to fast-paced, high-accountability environments where accuracy isn't optional. I bring that same standard to every task — whether it's processing an authorization, updating a patient chart, or managing an overflowing inbox.
I'm based in the Philippines and available to work during US, AU, or UK business hours. I'm HIPAA-aware, self-directed, and ready to become a dependable part of your team.
EMR / Practice Mgmt
EMR / EHR
Docs, Sheets, Gmail, Drive
Word, Excel, Outlook
Account & Client Mgmt
eFax, SRFax, email tools
Video & Communication
Team Collaboration
I'm not a generalist VA or a developer trying to understand healthcare. I combine deep healthcare operations knowledge with legitimate web development and automation skills.
6+ Years Clinical & Admin
Hands-On Builder, Not Theoretical
When you hire me, you're not choosing between a VA who codes or a developer who understands healthcare. You're getting someone who deeply understands healthcare operations and can build systems to optimize them.
I don't just talk about web development — I ship real projects. Here's what I've built using modern tools and best practices.
Modern, responsive website for a nonprofit organization. Built with static site generation, content management system integration, and form handling. Features SEO optimization, mobile-first design, and automated deployment.
Dedicated blogging platform for nonprofit community engagement. Custom-styled Blogger theme with color-coded branding, optimized for mobile viewing, and configured for ease-of-use by non-technical content creators.
Custom-built portfolio showcasing healthcare & IT expertise. Features smooth animations, mobile-responsive design, interactive elements, sticky CTA button, and optimized for lead generation and search visibility.
These examples demonstrate my typical workflows — the same systems and processes I apply when working with actual clients.
I'm not a generalist VA who learned about prior auths from a course. I spent years doing it at scale in a major healthcare BPO — I understand payer guidelines, Medicare compliance, and the urgency that comes with patient care timelines.
Healthcare admin doesn't allow for sloppy work. I bring a BPO-trained standard of accuracy to every task — data entry, chart updates, insurance claims — because I know the downstream impact of getting it wrong.
Whether it's a confused patient on the phone or a provider office chasing an auth status, I communicate with clarity and empathy. Your clients will feel well taken care of, every single time.
I have a dedicated workspace, stable internet, and the discipline to operate independently. I'm used to asynchronous environments and will proactively flag issues rather than wait to be asked.
I pick up new systems quickly — I've navigated multiple EMR platforms, CRMs, and BPO tools. Give me a clear brief and I'll be contributing from day one, not week four.
Compliance isn't something I revisit when it's convenient — it's baked into how I handle every email, every chart update, and every patient interaction. Your data and your patients are safe in my hands.
Adjust the inputs below to see exactly how much time and money you could save by delegating admin work to a remote healthcare specialist.
I'm currently open to remote roles — full-time, part-time, or project-based. Fill out the form below and I'll get back to you within 24 hours.
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