Available for Remote Work

Your reliable remote partner for healthcare admin & support

I'm Charlyn — a Medical Virtual Assistant and Customer Support Specialist with 6+ years of experience helping US-based clinics, BPO teams, and healthcare organizations run smoothly. I handle the details so you can focus on what matters most.

Work With Me See My Services
6+

Years of professional experience

3

Industries: Healthcare, BPO, Telecom

100%

Remote-ready & HIPAA-compliant

4

Healthcare certifications earned

Open to new clients — Full-time or part-time remote roles welcome

About Me

Organized, dependable, and detail-obsessed

I started my career in healthcare operations at Accenture, where I spent over 3 years processing prior authorizations for Medicare Part D — navigating complex insurance policies, coordinating between providers and pharmacies, and ensuring patients received the coverage they needed without unnecessary delays.

After building a strong foundation in the BPO industry — handling high-volume voice, email, and chat support for major telecommunications clients at TTEC and Transcom — I transitioned into freelance medical VA work, supporting multi-site healthcare clients with scheduling, EMR management, and insurance coordination.

What sets me apart is my combination of healthcare knowledge and call center discipline. I'm used to fast-paced, high-accountability environments where accuracy isn't optional. I bring that same standard to every task — whether it's processing an authorization, updating a patient chart, or managing an overflowing inbox.

I'm based in the Philippines and available to work during US, AU, or UK business hours. I'm HIPAA-aware, self-directed, and ready to become a dependable part of your team.

What I Do

Services built for busy clinics & remote teams

Medical & Healthcare Support

  • Prior authorization processing (medications, procedures, diagnostics)
  • Insurance eligibility & benefits verification
  • EMR/EHR data entry, chart reviews & pre-visit prep (Tebra, Practice Fusion)
  • Medical billing support & claims coordination
  • Referral intake & fax/email queue management
  • HIPAA-compliant documentation & communication

Administrative Support

  • Patient scheduling & appointment coordination
  • Calendar & inbox management
  • Data entry, filing & record maintenance
  • Multi-site coordination & follow-up tracking
  • Document preparation & workflow organization
  • Same-day intake processing & urgent request escalation

Customer & Client Support

  • Inbound voice, email & live chat support
  • Billing inquiries & account issue resolution
  • Patient & client communication with empathy and clarity
  • Escalation handling & issue tracking
  • CRM data updates & account management
  • Retention support & follow-up outreach
Capabilities

Skills that get the job done right

Healthcare & Clinical Admin

Prior Authorizations Insurance Verification Benefits Summaries Claims Coordination Patient Scheduling Chart Reviews Medical Billing Support HIPAA Compliance Referral Management

Customer Support

Voice / Phone Support Email Management Live Chat Escalation Handling Account Management Upselling & Retention

Soft Skills

Empathetic Communication Attention to Detail Time Management Multi-Tasking Problem Solving Self-Directed / Remote-Ready Deadline-Oriented Professional Written Comm.

Administrative

Data Entry & Accuracy Workflow Management Queue Management Document Organization Multi-System Navigation
Tech Stack

Tools & Systems I Work In

Tebra

EMR / Practice Mgmt

Practice Fusion

EMR / EHR

Google Workspace

Docs, Sheets, Gmail, Drive

Microsoft Office

Word, Excel, Outlook

CRM Systems

Account & Client Mgmt

Fax & Email Platforms

eFax, SRFax, email tools

Zoom / Teams

Video & Communication

Slack / Messaging

Team Collaboration

Work History

Experience that speaks for itself

Freelance

Medical Virtual Assistant

Healthcare VA
  • Coordinated patient appointments, procedures, and follow-ups across multiple clinic sites with zero scheduling gaps.
  • Processed insurance eligibility, benefits checks, and prior authorizations — consistently meeting same-day turnaround.
  • Managed fax and email intake queues for referrals, insurance documents, and patient requests with same-day processing.
  • Maintained accurate, up-to-date EMR/EHR records in Tebra and Practice Fusion, including clinical notes and pre-visit prep.
  • Resolved billing and claims concerns by coordinating between patients, payers, and administrative staff.
  • Delivered empathetic patient communication via phone, email, and messaging — maintaining full HIPAA compliance throughout.

TTEC

Technical Customer Support Rep

BPO / Telecom
  • Handled high-volume inbound calls for a major US telecommunications client — resolving billing, account, and technical issues.
  • Simplified complex technical issues into clear, step-by-step guidance, reducing repeat contacts.
  • Processed account adjustments and payments accurately while managing multiple tasks simultaneously.
  • Supported customer retention and upsell initiatives, contributing to team sales targets.

Accenture

Business Process Associate — Prior Authorizations

Healthcare BPO
  • Processed high-volume Part D prior authorizations in compliance with Medicare and payer-specific guidelines.
  • Verified eligibility and prescription coverage; coordinated with providers, pharmacies, and members for timely approvals.
  • Prepared medical, dental, and vision benefit summaries per client elections and state mandates.
  • Managed health insurance accounts — creating and updating member information, resolving billing and claims inquiries.
  • Maintained strict HIPAA compliance while handling sensitive patient and insurance data across interconnected systems.
Sample Work

How I approach real tasks

These examples demonstrate my typical workflows — the same systems and processes I apply when working with actual clients.

Workflow Sample 01

Prior Authorization Request

  1. 1Receive request via fax/email from provider office or pharmacy.
  2. 2Verify patient eligibility and prescription/procedure coverage in the EHR system.
  3. 3Review payer-specific guidelines and gather required clinical documentation.
  4. 4Submit auth request through payer portal or assigned system; log in EMR.
  5. 5Follow up with payer on pending or denied requests; notify provider of outcome.
  6. 6Update patient record with approval details, dates, and authorization number.
Workflow Sample 02

Patient Scheduling & Follow-Up

  1. 1Receive appointment request via phone, email, or online form.
  2. 2Confirm patient's insurance, provider preference, and urgency level.
  3. 3Check provider availability in the scheduling system and book the appointment.
  4. 4Send confirmation with date, time, location, and preparation instructions.
  5. 5Trigger reminder 48 hours prior via phone or automated messaging platform.
  6. 6Document all interactions and update status in the EMR system accordingly.
Workflow Sample 03

Inbox & Task Management System

  1. 1Sort incoming emails and faxes into categories: Urgent, Action Required, FYI, Archive.
  2. 2Flag and escalate time-sensitive items (auth deadlines, patient callbacks) immediately.
  3. 3Process routine requests (eligibility checks, record updates) in batches for efficiency.
  4. 4Log all completed tasks in the shared task tracker with status and timestamps.
  5. 5Send end-of-day summary to supervisor: tasks completed, pending items, blockers.
  6. 6Maintain zero-inbox standard — all items resolved or escalated before close of day.
Why Work With Me

What you get when you hire Charlyn

Healthcare-Specific Experience

I'm not a generalist VA who learned about prior auths from a course. I spent years doing it at scale in a major healthcare BPO — I understand payer guidelines, Medicare compliance, and the urgency that comes with patient care timelines.

Zero Tolerance for Errors

Healthcare admin doesn't allow for sloppy work. I bring a BPO-trained standard of accuracy to every task — data entry, chart updates, insurance claims — because I know the downstream impact of getting it wrong.

Dependable, Professional Communication

Whether it's a confused patient on the phone or a provider office chasing an auth status, I communicate with clarity and empathy. Your clients will feel well taken care of, every single time.

Fully Remote-Ready

I have a dedicated workspace, stable internet, and the discipline to operate independently. I'm used to asynchronous environments and will proactively flag issues rather than wait to be asked.

Fast Ramp-Up, Long-Term Reliability

I pick up new systems quickly — I've navigated multiple EMR platforms, CRMs, and BPO tools. Give me a clear brief and I'll be contributing from day one, not week four.

HIPAA-Aware at Every Step

Compliance isn't something I revisit when it's convenient — it's baked into how I handle every email, every chart update, and every patient interaction. Your data and your patients are safe in my hands.

Get In Touch

Let's work together

I'm currently open to remote roles — full-time, part-time, or project-based. US, AU, and UK clients welcome.

📧 charlynmaeteodoro@gmail.com 📞 +63 928 348 5028 🔗 LinkedIn Profile

Based in Iloilo, Philippines · Available US, AU & UK time zones · Open to remote work worldwide