Available for Remote Work

Your reliable remote partner
for healthcare admin & support

I'm Charlyn — a Remote Operations & Medical Administrative Specialist with 6+ years supporting healthcare, telecommunications, and insurance operations.

Work With Me See My Services
6+ Years of professional experience
3 Industries: Healthcare, BPO, Telecom
100% Remote-ready & HIPAA-compliant
4 Healthcare certifications earned

Open to new clients — Full-time or part-time remote roles welcome

About Me

Organized, dependable, and detail-obsessed

I started my career in healthcare operations at Accenture, where I spent over 3 years and 5 months administratively processing prior authorizations for Medicare Part D — navigating complex insurance policies, coordinating between providers and pharmacies, and ensuring patients received the coverage they needed without unnecessary delays.

After building a strong foundation in the BPO industry — handling high-volume voice, email, and chat support for major telecommunications clients at TTEC and Transcom — I transitioned into freelance medical VA work, supporting multi-site healthcare clients with scheduling, EMR management, and insurance coordination.

What sets me apart is my combination of healthcare knowledge, call center discipline, and a system-builder mindset. I'm used to fast-paced, high-accountability environments where accuracy isn't optional. I bring that same standard to every task — whether it's processing an authorization, updating a patient chart, or managing an overflowing inbox.

I'm based in the Philippines and available to work during US, AU, or UK business hours. I'm HIPAA-compliant, self-directed, and ready to become a dependable part of your team.
What I Do

Services built for busy clinics & remote teams

🏥

Medical & Healthcare Support

  • Prior authorization processing (medications, procedures, diagnostics)
  • Insurance eligibility & benefits verification
  • EMR/EHR data entry, chart reviews & pre-visit prep (Tebra, Practice Fusion)
  • Medical billing support & claims coordination
  • Referral intake & fax/email queue management
  • HIPAA-compliant documentation & communication
📅

Administrative Support

  • Patient scheduling & appointment coordination
  • Calendar & inbox management
  • Data entry, filing & record maintenance
  • Multi-site coordination & follow-up tracking
  • Document preparation & workflow organization
  • Same-day intake processing & urgent request escalation
🎧

Customer & Client Support

  • Inbound voice, email & live chat support
  • Billing inquiries & account issue resolution
  • Patient & client communication with empathy and clarity
  • Escalation handling & issue tracking
  • CRM data updates & account management
  • Retention support & follow-up outreach
Capabilities

Skills that get the job done right

Healthcare & Clinical Admin

Prior Authorizations Insurance Verification Benefits Summaries Claims Coordination Patient Scheduling Chart Reviews Medical Billing Support HIPAA Compliance Referral Management

Customer Support

Voice / Phone Support Email Management Live Chat Escalation Handling Account Management Upselling & Retention

Soft Skills

Empathetic Communication Attention to Detail Time Management Multi-Tasking Problem Solving Self-Directed / Remote-Ready Deadline-Oriented Professional Written Comm.

Administrative

Data Entry & Accuracy Workflow Management Queue Management Document Organization Multi-System Navigation
Tech Stack

Tools & Systems I Work In

Tebra
EMR / Practice Mgmt
Practice Fusion
EMR / EHR
Google Workspace
Docs, Sheets, Gmail, Drive
Microsoft Office
Word, Excel, Outlook
CRM Systems
Account & Client Mgmt
Fax & Email Platforms
eFax, SRFax, email tools
Zoom / Teams
Video & Communication
Slack / Messaging
Team Collaboration
My Strengths

Where healthcare & technology meet

I combine deep healthcare operations knowledge with legitimate web development and automation skills — not a generalist VA or a developer trying to understand healthcare.

🏥

Healthcare Operations

Clinical & Admin Support

  • ✓Prior Authorization Workflows: Medicare Part D, payer guidelines, compliance
  • ✓EMR/EHR Systems: Tebra, Practice Fusion, chart management, patient data integrity
  • ✓Insurance Operations: Eligibility verification, benefits summaries, claims coordination
  • ✓HIPAA Compliance: Data handling, security, patient privacy best practices
  • ✓Patient Coordination: Scheduling, follow-up, communication with empathy
  • ✓BPO Excellence: High-volume processing, accuracy standards, quality control
💻

Web Development & Automation

Hands-On Builder, Not Theoretical

  • ✓Frontend Development: HTML/CSS/JavaScript, responsive design, accessibility
  • ✓CMS & Static Sites: Pages CMS, Decap CMS, Markdown-based content management
  • ✓Deployment & Infrastructure: Cloudflare Pages, GitHub, version control, CI/CD
  • ✓Forms & Data Capture: Formspree, custom form handling, email integration
  • ✓Workflow Automation: AI tools, scripting, productivity optimization
  • ✓Performance & SEO: Site optimization, accessibility standards, user experience
🎯

Your Competitive Edge

When you hire me, you're not choosing between a VA who codes or a developer who understands healthcare. You're getting someone who deeply understands healthcare operations and can build systems to optimize them.

End-to-End Healthcare Solutions Automation-First Mindset Systems Thinking + Healthcare Compliance Proven Execution
My Work

Projects that demonstrate my skills

I don't just talk about web development — I ship real projects. Here's what I've built using modern tools and best practices.

Ancient Martinist Order Philippines

amoph.org

Modern, responsive website for a nonprofit organization. Built with static site generation, CMS integration, and form handling. Features SEO optimization, mobile-first design, and automated deployment.

Pages CMS HTML/CSS/JS Cloudflare Pages GitHub Formspree
🌐 View Live

AMOPH Community Blog

blog.amoph.org

Dedicated blogging platform for nonprofit community engagement. Custom-built using Eleventy (11ty) with color-coded branding, optimized for mobile viewing, and designed for ease-of-use by non-technical content creators.

Eleventy (11ty) Custom CSS Brand Design Content Strategy Mobile Optimized
📝 View Blog

Professional Portfolio

This Website

Custom-built portfolio showcasing healthcare & IT expertise. Features smooth animations, mobile-responsive design, interactive elements, sticky CTA, and optimized for lead generation and search visibility.

HTML/CSS/JS Responsive UX Optimized Accessibility Performance
🏠 View Site
Work History

Experience that speaks for itself

Accenture

Business Process Associate — Prior Authorizations

Healthcare BPO
  • Processed high-volume Part D prior authorizations in compliance with Medicare and payer-specific guidelines.
  • Verified eligibility and prescription coverage; coordinated with providers, pharmacies, and members for timely approvals.
  • Prepared medical, dental, and vision benefit summaries per client elections and state mandates.
  • Managed health insurance accounts — creating and updating member information, resolving billing and claims inquiries.
  • Maintained strict HIPAA compliance while handling sensitive patient and insurance data across interconnected systems.

Freelance

Medical Virtual Assistant

Healthcare VA
  • Coordinated patient appointments, procedures, and follow-ups across multiple clinic sites with zero scheduling gaps.
  • Processed insurance eligibility, benefits checks, and prior authorizations — consistently meeting same-day turnaround.
  • Managed fax and email intake queues for referrals, insurance documents, and patient requests with same-day processing.
  • Maintained accurate, up-to-date EMR/EHR records in Tebra and Practice Fusion, including clinical notes and pre-visit prep.
  • Resolved billing and claims concerns by coordinating between patients, payers, and administrative staff.
  • Delivered empathetic patient communication via phone, email, and messaging — maintaining full HIPAA compliance throughout.

TTEC

Technical Customer Support Rep

BPO / Telecom
  • Handled high-volume inbound calls for a major US telecommunications client — resolving billing, account, and technical issues.
  • Simplified complex technical issues into clear, step-by-step guidance, reducing repeat contacts.
  • Processed account adjustments and payments accurately while managing multiple tasks simultaneously.
  • Supported customer retention and upsell initiatives, contributing to team sales targets.
Sample Work

How I approach real tasks

These examples demonstrate my typical workflows — the same systems and processes I apply when working with actual clients.

WF-01

Prior Authorization Request

  1. 1Receive request via fax/email from provider office or pharmacy.
  2. 2Verify patient eligibility and prescription/procedure coverage in the EHR system.
  3. 3Review payer-specific guidelines and gather required clinical documentation.
  4. 4Submit auth request through payer portal or assigned system; log in EMR.
  5. 5Follow up with payer on pending or denied requests; notify provider of outcome.
  6. 6Update patient record with approval details, dates, and authorization number.
WF-02

Patient Scheduling & Follow-Up

  1. 1Receive appointment request via phone, email, or online form.
  2. 2Confirm patient's insurance, provider preference, and urgency level.
  3. 3Check provider availability in the scheduling system and book the appointment.
  4. 4Send confirmation with date, time, location, and preparation instructions.
  5. 5Trigger reminder 48 hours prior via phone or automated messaging platform.
  6. 6Document all interactions and update status in the EMR system accordingly.
WF-03

Inbox & Task Management

  1. 1Sort incoming emails and faxes into categories: Urgent, Action Required, FYI, Archive.
  2. 2Flag and escalate time-sensitive items (auth deadlines, patient callbacks) immediately.
  3. 3Process routine requests (eligibility checks, record updates) in batches for efficiency.
  4. 4Log all completed tasks in the shared task tracker with status and timestamps.
  5. 5Send end-of-day summary to supervisor: tasks completed, pending items, blockers.
  6. 6Maintain zero-inbox standard — all items resolved or escalated before close of day.
View All 10 Workflows →
Why Work With Me

What you get when you hire Charlyn

01

Healthcare-Specific Experience

I'm not a generalist VA who learned about prior auths from a course. I spent years doing it at scale in a major healthcare BPO — I understand payer guidelines, Medicare compliance, and the urgency that comes with patient care timelines.

02

Zero Tolerance for Errors

Healthcare admin doesn't allow for sloppy work. I bring a BPO-trained standard of accuracy to every task — data entry, chart updates, insurance claims — because I know the downstream impact of getting it wrong.

03

Dependable, Professional Communication

Whether it's a confused patient on the phone or a provider office chasing an auth status, I communicate with clarity and empathy. Your clients will feel well taken care of, every single time.

04

Fully Remote-Ready

I have a dedicated workspace, stable internet, and the discipline to operate independently. I'm used to asynchronous environments and will proactively flag issues rather than wait to be asked.

05

Fast Ramp-Up, Long-Term Reliability

I pick up new systems quickly — I've navigated multiple EMR platforms, CRMs, and BPO tools. Give me a clear brief and I'll be contributing from day one, not week four.

06

HIPAA-Aware at Every Step

Compliance isn't something I revisit when it's convenient — it's baked into how I handle every email, every chart update, and every patient interaction. Your data and your patients are safe in my hands.

See Your Savings

Calculate your workflow optimization potential

Adjust the inputs below to see exactly how much time and money you could save by delegating admin work to a remote healthcare specialist.

Your current workflow

150 patients
40 requests/week
40 hours/week
$ /hour

Hours freed / week

20h

Monthly savings

$3,500

Annual savings

$42,000

What this means

  • You could eliminate manual admin bottlenecks
  • Free up 0.5 FTE for clinical work
  • Faster prior auth turnaround = better patient outcomes
  • More time for your team to focus on revenue-generating activities
Let's optimize your workflow
Get In Touch

Let's work together

I'm currently open to remote roles — full-time, part-time, or project-based. Fill out the form below and I'll get back to you within 24 hours.

I'll review your submission and reach out within 24 hours.
Based in Iloilo, Philippines · Available US, AU & UK time zones

Prefer to reach out directly?

📧 Email 📞 Phone 🔗 LinkedIn
Work With Me